Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SoftSync website and web application (collectively, the "Service") provided by SoftSync AI Inc. 1007 N Orange St 4th Floor, Ste 1382, Wilmington, Delaware, DE 19801
By creating an account, clicking "I agree", or using the Service, you agree to be bound by these Terms.

If you are accepting on behalf of a company or entity, you represent that you have authority to bind that entity; "you" refers to the entity and its Authorized Users.

1. The Service

SoftSync is a contact relationship platform. You may connect third-party integrations (e.g., Google, Microsoft 365/Outlook) to create profiles for your contacts and, if you choose, surface related interactions. You can optionally run contact enrichment on specific contacts that you select; enrichment is never automatic by default.

We may introduce new features, change existing features, or discontinue features at any time. Material changes are announced via the Service or by email.

2. Accounts and Eligibility

You must be at least 18 years old and legally able to enter into a contract.

You must provide accurate information and keep your account credentials secure. You are responsible for activity under your account.

You may invite and manage users within your workspace. Seat-based billing applies per active user, per workspace, unless otherwise stated in an order form.

3. Subscriptions, Billing, and Taxes

Fees and Renewal. Paid plans are billed in advance (monthly or annually) and auto-renew unless canceled before the renewal date. Prices and currencies are shown at checkout.

Changes. Adding or removing seats or upgrading plans may trigger prorated charges for the current term.

Refunds. Except where required by law or an order form, fees are non-refundable.

Taxes. You are responsible for VAT and other applicable taxes; we may charge taxes where required.

Payments. Payments are processed by our payment processor (e.g., Stripe). You authorize recurring charges to your selected payment method.

4. Acceptable Use

Do not misuse the Service or attempt to disrupt it (e.g., by introducing malware, scraping without permission, reverse engineering, or bypassing security).

Only send communications to recipients who have provided appropriate consent, and comply with anti-spam and marketing laws (e.g., ePrivacy rules, CAN-SPAM where applicable). Excessive bounce/complaint rates may result in suspension.

Do not upload unlawful, harmful, infringing, or misleading content; do not violate privacy, publicity, or intellectual-property rights.

Respect third-party terms that apply to integrations you connect (e.g., Google APIs, Microsoft Graph). If those terms change or access is revoked, related features may cease to function.

5. Your Content and Permissions

You retain ownership of the content and data you submit to the Service ("Your Content"). You grant us a worldwide, limited, revocable license to host, process, transmit, and display Your Content solely to provide and improve the Service; to prevent or address security/support issues; and as required by law. We do not use Your Content to build advertising profiles.

Where you choose to connect Gmail or Outlook, we import contact identifiers and create profiles. You may optionally run enrichment on contacts you select; in that case, we share minimum identifiers with enrichment processors solely to return attributes into your workspace. You can disconnect integrations and export or delete Your Content using in-product controls.

6. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which describes how we collect and process personal data, our region (EU/Stockholm), retention, and your rights. For processing of personal data where we act as a processor, our Data Processing Addendum (DPA) (including Standard Contractual Clauses, where applicable) is available upon request and, if applicable, is incorporated by reference.

Google API Services. Our use and transfer of information received from Google APIs complies with the Google API Services User Data Policy (including Limited Use). Additional details are in the Privacy Policy.

7. Third-Party Services and Integrations

The Service may link to or interoperate with third-party services (e.g., Google, Microsoft, email delivery, analytics, enrichment providers). We are not responsible for third-party services, their terms, or their privacy practices. Your use of third-party services is at your discretion and governed by their terms.

8. Security

We implement administrative, technical, and physical safeguards appropriate to the data we process (e.g., encryption in transit and at rest, least-privilege access, logging/monitoring, vulnerability management). You are responsible for configuring your workspaces, managing user access, and keeping credentials confidential.

9. Intellectual Property

We (and our licensors) own the Service, including software, visual interfaces, content, trademarks, and documentation. Except for the rights expressly granted in these Terms, no license is granted. You shall not copy, modify, host, sublicense, or reverse engineer the Service or use it to create a competing service.

10. Feedback

If you provide suggestions or feedback, you grant us a non-exclusive, perpetual, irrevocable license to use it without restriction or compensation.

11. Beta/Trial Features

We may label certain features as alpha, beta, preview, or trial. These are provided "as is", may be subject to additional terms, and may be discontinued at any time.

12. Service Changes; Suspension

We may suspend or limit the Service or your account if we reasonably believe: (a) you breached these Terms, (b) your use creates security risk or legal exposure, (c) required by law or by a third-party provider, or (d) for scheduled or emergency maintenance. We strive to notify you when practicable.

13. Term and Termination

You may cancel at any time in the Service; your plan remains active until the end of the current billing term.

We may terminate or downgrade the Service for material breach if not cured within 10 days of notice (or immediately for egregious violations).

Upon termination, your access ends. We will delete or anonymize persistent data from active systems within the timeframes stated in the Privacy Policy, subject to legal retention requirements.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, the limitation applies to the fullest extent permitted by law.

16. Indemnification

You will indemnify and hold harmless the Company from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your unlawful content, your misuse of the Service, or your violation of these Terms or applicable law.

17. Publicity

Unless you opt out by emailing support@softsync.ai, we may use your name and logo to identify you as a customer on our website and in marketing materials.

18. Export, Sanctions, and Anti-Corruption

You must comply with applicable export control and sanctions laws and with anti-bribery/anti-corruption laws. You warrant that you are not on any sanctions list and will not export or re-export the Service to prohibited jurisdictions or parties.

19. Changes to these Terms

We may revise these Terms from time to time. If a change is material, we will provide reasonable notice (e.g., via the Service or email). The revised Terms become effective on the stated effective date. Continued use of the Service after changes become effective constitutes acceptance.

20. Governing Law; Venue

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Norway, excluding conflict-of-law rules. The exclusive venue for disputes shall be the courts of Oslo, Norway, unless mandatory consumer-protection law provides otherwise.

21. Notices

Notices must be sent to the addresses below and are deemed given upon receipt:

Company: Nordic Partners AS (org. nr. 927 055 775), Kartheia 5, 4626 Kristiansand S, Norway

Email: support@softsync.ai

22. Miscellaneous

Entire Agreement. These Terms, the Privacy Policy, and any order form constitute the entire agreement and supersede prior agreements on the subject.

Order of Precedence. If there is a conflict, an executed order form (or DPA where applicable) controls, then these Terms, then the Privacy Policy.

Assignment. You may not assign or transfer these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of assets.

Severability. If a provision is unenforceable, the remainder remains in effect.

Waiver. Failure to enforce a provision is not a waiver of our right to do so later.

Force Majeure. Neither party is liable for delays or failures due to events beyond reasonable control.